Frequently Asked Question
Welcome! How wonderful that you’re reaching out to us!
Do you have a question about your order, our products, or services? Take a moment to browse through our FAQ. We’ve compiled answers to the most commonly asked questions to help you quickly and easily.
Can't find your answer? Then contact us.
After you place your order, it takes 1-2 business days to process it and 7-12 business days before it is delivered, provided you order before 20:00 GMT (London, UK). If these days have passed, please contact our customer service.
Once your order has been shipped, you will automatically receive a Tracking code. Also, check your spam; sometimes, our emails end up there. Please note that your Tracking link may take a while to become active.
You can track your order with the Tracking number you received by email. Fill in the Tracking number on our Track Your Order Page to see the status of your delivery.
Delays are rare but can happen. Please check your tracking link for updates or contact us if it’s been more than 5–7 business days past the expected delivery date.
Please visit our Return and Refund Policy to return your package.